#REVERB LP DOLLAR CRATE UPDATE#

Their customer service agent reached out and asked me to repeat the initial steps needed to verify my bank account.

#REVERB LP DOLLAR CRATE UPDATE#

****I guess I'll just update this every day until my funds are transferred, since I'm still getting the daily runaround from Reverb. It shouldn't take a hit to a company's reputation to get them to do the right thing. Leaving it at 2 stars because it would *not* have been resolved if I hadn't complained then left this review. Upgrading the review to 2 stars because it was resolved. *UPDATE #3 : The squeaky wheel gets the grease!* Welp, I finally have my money. So now I have the the item to resell, possibly on another platform, and a reimbursement of outstanding fees against my Reverb account. I have refunded the transaction due to the buyer not responding to multiple requests (possible scam).

They have said they would conduct a review of why this unattended ticket was left so long, and I was offered a small monetary compensation against my total statement Reverb fees. Reverb has provided me with a new replacement support person from the other one. Please tell me my next steps? ***UPDATE: 24 hours later*** Whether due to this online review or my persistent emails, things have changed. Reverb I have sent 3 x messages back to you over this time. I have heard nothing now for a week and i fear that I will have to refund the payment and be still be charged the paypal fee. I have contacted reverb and they have said they would be in touch with the buyer. The contact details I have been sent does have issues. I have sold something on Reverb to a Japanese customer. Worst possible customer service and now it looks like I will not see any money from Reverb. I will never do business with this company again and am now going to social media to let other pros I know about the experience. Have heard nothing and we are going on 1 month. Now when I try to reach them, I can only get through on a chat through the page and every single time, the bot will repeat the same info and say someone will email me shortly. Reverb said they would make it up to me by offering $100. When Reverb rep said that was a mistake and they would fix it, they tried reaching out to the customer who said, they had no intention on paying. REVERB authorized that (without my approval) and now the customer has the item AND their money back.

While the item was on it's way to the customer, they asked for a refund. Thankfully, Reverb has done the right thing and refunded the money I lost. If they had alerted me to that, I would have said, how can I say yes to a refund when it is on the way to them? It was a combination of classic miscommunication and a highly sophisticated scam operator on the other end. For some reason, Reverb gave them a refund instead of waiting till I authorized. The person who bought product cancelled the order when they had the tracking info. Also there needs to be measures in place so scams don't happen so easily. Until Reverb has a live customer service operation where a human can call and speak with another human, this will happen again. UPDATE, social media is your best way to get attention.

Reverb lp dollar crate